
Every provider is checked before a single patient can see them. Here is what that actually involves, and what it deliberately does not.
- Published
- Author
- Yuqi Leo Li, COO
- Reading time
- 5 min read
How we review a hospital before it appears
A directory that lists whoever signs up is not a network, it is a phone book. The value of a cross-border platform is almost entirely in what it refuses to publish.
Nothing is visible by default
When a hospital registers, its profile is created immediately and shown to nobody. It can build out its service catalogue, upload credentials, and prepare its listing, all in private. Until our team approves the organisation it does not appear in search, it cannot be reached by a direct link, and it cannot receive a booking.
That last point matters more than it sounds. It would be easy to hide unapproved providers from search results and forget that the booking endpoint is a separate door. We check approval at both.
What we look at
- Operating licence and its current validity
- Accreditations, and whether the issuing body is what it claims
- Whether advertised pricing matches what the hospital actually invoices
- How international patients are handled once they land
What we do not claim
We are not a clinical authority. We do not rate surgeons, we do not predict outcomes, and we do not tell you which treatment to have. Those are decisions between you and a doctor. What we can tell you is that the organisation is real, licensed, and has agreed to publish its prices honestly.
A provider that stops meeting the standard stops appearing. Approval is a state, not a certificate.